The start of a New Year is always a good time to review what’s going well and what could be done better in any business operation. While most can celebrate high standards for operations management, I see room for growth in three key areas -- advanced team management, more effective use of benchmarking and stronger links between strategic and annual plans.

I intend to challenge my clients about these this year as I believe they will accelerate business performance and enable them to take advantage of positive prospects for 2011 and beyond.